Contact Us

If you have any queries regarding our products and services we are happy to help, simply contact our Customer Support Team.

Office Opening Hours

09:00 - 17:00 (GMT) Monday to Friday

Closed: Saturday, Sunday & UK Bank Holidays

Contact Details

World Duty Free:

Red By Dufry: 

Postal Address: World Duty Free Group, Customer Support, 1215 Windsor Road, Egham, Surrey  TW20 0AE  UK


If you would like to give us feedback about a recent visit to one of our stores, please click here to visit our Service Compass Survey and select "Enter as passenger".

Frequently Asked Questions

Many of the questions we get asked about our stores and services have been addressed within our FAQ section. If your query is not answered there, please feel free to get in touch.

Returns & Refunds

For more information on our Returns Offer, please see our Refunds & Returns page.

Download a Returns form.

Price Promise

Looking for more information on our Price Promise? Click here for more details.